Back Office

Key Responsibilities:

• Coordination and Administrative Support

• - Coordinate internal resources and departments

• - Manage and organize documents, records, and data

• - Assist with scheduling meetings and preparing agendas

• - Handle general administrative tasks

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• Customer Relationship Management

• - Serve as a point of contact for customer inquiries

• - Build and maintain positive relationships with customers

• - Address customer issues and escalate complex matters

• - Maintain accurate records of customer interactions

• Telephone Communication

• - Answer and direct incoming phone calls

• - Take accurate messages and ensure timely delivery

• - Make outbound calls for follow-ups and issue resolution

  
  

• Data Entry and Record Keeping

  
  

• - Accurately input and update data

• - Maintain organized and up-to-date records

• - Generate reports as required