Bharrgava Global
About the Role
Key Responsibilities:
1. Infrastructure & Server Management
Manage shared, VPS, cloud, and dedicated hosting environments.
Linux Server (Ubuntu)
Monitor server performance, uptime, load balancing, and backups.
Deploy and maintain control panels (cPanel/WHM).
Ensure server hardening and compliance with security best practices.
Hosting Operations
Oversee domain management, DNS setup, SSL installations, and migrations.
Optimize website and server performance
Manage web hosting provisioning and lifecycle automation.
Develop scripts or tools for automation and efficiency (e.g., PHP, Python).
Website Migration
Server Troubleshooting
Customer & Technical Support
Lead a team of support engineers to handle L1-L3 support issues.
Define SLAs, ticket escalation processes, and quality benchmarks.
Resolve high-priority or complex hosting issues and downtime incidents.
4. Billing & Client Management
Integrate and manage billing systems (WHMCS, HostBill, etc.).
Ensure automated invoicing, renewals, and payment gateway configuration.
Manage client onboarding, account upgrades, and suspensions.
5. Team Leadership & Reporting
Manage and train a team of hosting engineers and support staff.
Assign roles, shifts, and responsibilities across a 24/7 support model.
Prepare weekly and monthly reports on server uptime, ticket resolution
Requirements
Technical Skills:
In-depth knowledge of Linux/Unix servers (CentOS, Ubuntu).
Experience with Apache, NGINX, MySQL, PHP, and DNS.
Familiar with WHM/cPanel, Plesk, and server automation tools.
Experience with cloud platforms (AWS, Google Cloud, DigitalOcean).
Knowledge of website migration, email configuration, and FTP/SFTP.
Management Skills:
Proven ability to manage hosting support teams.
Excellent problem-solving and decision-making skills.
Strong documentation and process development capabilities.
Preferred Qualifications:
2+ years of web hosting or server management experience.
Certifications like RHCE, AWS Solutions Architect, or cPanel Admin.
Prior experience managing a hosting company or large-scale WHMCS setup
About the Company
Bharrgava Global is a leading provider of recruitment and consulting services specializing HR, IVD Medical Devices, Medical Devices, Laboratories, and Pharmaceuticals.
Our passion for connecting the right talent with the right opportunity drives everything we do. We believe in building strong, long-lasting relationships with both our clients and candidates, ensuring the perfect fit for all parties involved.
Trust us to guide you through the complexities of recruitment and consulting with expertise and dedication.